Lunaty (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunaty.ca or use our services.

1. Information We Collect

When you interact with our store, we may collect the following personal information:

• Contact information (name, email address, phone number, shipping/billing address)
• Order details and purchase history
• Account login information
• Payment information (processed securely by Stripe)
• Website usage and analytics data via cookies and similar technologies

We do not knowingly collect sensitive health information.

2. How We Use Your Information

We use your information to:

• Fulfill and manage your orders
• Create and manage customer accounts
• Provide customer service and respond to inquiries
• Send promotional communications if you’ve opted in
• Analyze website traffic and performance (via Zoho Commerce)

We only process personal information for legitimate business purposes and in accordance with applicable laws.

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, remember preferences, analyze website traffic, and personalize content. You may adjust your browser settings to decline cookies, although this may affect some site functionality.

4. Third-Party Services

We work with trusted service providers to help operate our business:

• Zoho Commerce – eCommerce platform and analytics
• Stripe – Payment processing
• EasyPost – Shipping rate calculations and fulfillment

Each provider may collect and process your information in accordance with their own privacy policies. We encourage you to review them:

• Zoho Privacy Policy
• Stripe Privacy Policy
• EasyPost Privacy Policy

5. Your Rights and Choices

You may have rights regarding your personal data, including:

• Access to your data
• Correction of inaccurate information
• Deletion of your personal data
• Withdrawal of consent for marketing communications

To exercise these rights, contact us at info@lunaty.ca. We will respond within a reasonable timeframe.

6. Data Retention

We retain customer information only as long as necessary to fulfill orders, provide customer support, maintain business records, and comply with legal obligations. Historical order information and support communications may be retained for accounting and service purposes.

7. International Users

Our operations are based in Ontario, Canada, and some data may be processed or stored in the United States. By using our services, you consent to the transfer of your data to countries outside your jurisdiction.

8. GDPR Note (EU Users)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests (e.g., customer service, fraud prevention)

9. Children’s Privacy

While our website is not restricted to children, we do not knowingly collect data from individuals under the age of 16 without parental consent. Purchases require a valid payment method and the legal capacity to enter into a contract.

10. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with the updated effective date. We encourage you to review this page regularly for any updates.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

info@lunaty.ca